Shipping & Returns

Shipping Policy

Free shipping on all Australian orders over $99 AUD.

Return & Exchange Policy

If you would like to return a product for store credit, replacement, or refund, please email our sales representative: sales@biocnow.com for a return request.

Please provide necessary details such as; Order #, Full Name, Address, Phone Number, and Reason for the return.

If the return is approved, you will get further directions on shipping the package back to us.

Bio-C Australia will accept product returns and provide you with a refund or repair where:

  • The product is faulty or is not of acceptable quality; or

  • The product is not fit for its intended purpose; or

  • The product does not match the sample or our description; and

  • You can present your Bio-C receipt or other adequate proof of purchase.

​General returns of the product will be shipped at your own expense, if it is a mechanical fault, then we will provide compensation for the shipping costs when provided with proof.

  • Please contact us before returning products to prevent any miscommunications