Shipping & Returns
Shipping Policy
Free shipping on all Australian orders over $99 AUD.
Return & Exchange Policy
If you would like to return a product for store credit, replacement, or refund, please email our sales representative: for a return request.
Please provide necessary details such as; Order #, Full Name, Address, Phone Number, and Reason for the return.
If the return is approved, you will get further directions on shipping the package back to us.
Bio-C Australia will accept product returns and provide you with a refund or repair where:
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The product is faulty or is not of acceptable quality; or
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The product is not fit for its intended purpose; or
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The product does not match the sample or our description; and
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You can present your Bio-C receipt or other adequate proof of purchase.
General returns of the product will be shipped at your own expense, if it is a mechanical fault, then we will provide compensation for the shipping costs when provided with proof.
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Please contact us before returning products to prevent any miscommunications